Here at Self Defense Weapons, our number one priority is customer service and customer satisfaction. We offer a 100% customer satisfaction guarantee.
- Return Policy - We offer a 30-day money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 30 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns. PLEASE NOTE: If the item is damaged from misuse no refund will be issued and the item will be shipped back to you.
- Defective Policy - If you receive an order and it has a manufacture defect then please get an RMA number from us and we will exchange it. To get an RMA number from us via email from our return department firstname.lastname@example.org Upon return we will determine if the item is repairable or if it will have to be replaced. If the item is repairable then it will be repaired and sent back to you upon completing repair. Absolutely no refunds on merchandise that was damaged from misuse will be given. Refunds are only given if the item is in resaleable condition. Meaning that it must be in the original packaging and original paperwork must be included.
If you need to return an order, please read the following:
Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside.
Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file here at Self Defense Weapons. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns accepted and/or received after 30 days will receive an exchange or in store credit only.
IMPORTANT - The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
You are responsible for the cost of shipping the item back to Self Defense Weapons. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.
Self Defense Weapons generously gives free shipping to orders that are over $75.00. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you anything for the shipping. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $24.95 plus $8.50 shipping, your refund will be the cost of the item which is $24.95. However, if your order was $77.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $68.50. ($77.00 minus $8.50 shipping on most orders).
Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to Self Defense Weapons.
Returns can be sent to the address provided in the email with the RMA number.
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