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6316 Detroit St.
Otter Lake, MI 48464
Phone: 810-793-1562 FAX: 866-212-2356
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Return Policy for Hidden Cameras, Surveillance Equipment and Other Hi-Tech Products
*All of our products are special order items. All Sales are Final!
We at Self Defense Weapons strive to offer our
customers the best products at the best possible prices. Due to the nature of the products,
returns will not be accepted unless the product is found to be defective or unless otherwise
explicitly stated on the specific Self Defense Weapons product page.
All returns, refunds, or exchanges must be approved by Self Defense Weapons before any
products are returned. We test all of our products before shipping. Your satisfaction
is our number one concern. If you have any questions regarding your order or any
of our products, please email us at info@selfdefenseweapons.com or call (810) 793-1562
Return Policy - All our hidden cameras, surveillance equipment, and other
hi-tech products are special order items and are NOT subject to cancellations.
Due to the nature of our product line, returns will only be accepted for products
damaged upon shipment to the customer. All returns must be authorized by Self Defense Weapons
before product(s) is returned. All products must be returned in the original packaging.
All returns are subject to deductions for shipping costs and a 25% restocking
charge and the product(s) must be returned within a five (5) day period from
date of receipt of product(s). Special exceptions for returning your order
may be made on a case-by-case basis. In this event, Self Defense Weapons will replace,
refund, or credit your account for returned product(s) at Self Defense Weapons discretion.
NO refunds will be given for products returned without explicit permission from
Self Defense Weapons.
A Self Defense Weapons representative must authorize the return, and under no circumstances
will returns be accepted otherwise. Authorization and shipping instructions must
be obtained from Self Defense Weapons. Returns that are shipped to Self Defense Weapons by the customer
without prior authorization will be subject to refusal of package, and will be
returned to the customer.
When returning the product(s), Self Defense Weapons requires that the customer use a shipping method such as UPS, FedEx,
or US Priority Mail with Delivery Confirmation, also insuring the package for the full value of the product(s).
Using these methods will ensure safe delivery to Self Defense Weapons. It is NOT recommended
to ship the package via regular US Mail. Please notify Self Defense Weapons with the tracking
number or delivery confirmation number once the package has shipped.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
WARRANTY:
We guarantee all Self Defense Weapons products to be free of defects in
workmanship and material for 1 year (unless manufacturer's warranty is longer)
after sale to the customer. We will replace or repair the product(s) at our
option providing there is no evidence of customer misuse, or alteration.
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